Refund & Cancellation

Refund and Cancellation Policy

At Grodals, we are committed to providing quality products and services. Due to the nature of digital products, we have specific policies regarding refunds and cancellations. Please read this policy carefully to understand how we handle these situations.

1. Digital Product Refunds

Since all products on Grodals are digital in nature, all sales are considered final. Once the product has been purchased and delivered, we do not offer refunds except under specific conditions outlined below:

Defective or Corrupted Products: If the product you purchased is defective or corrupted, you may be eligible for a refund or exchange. Please contact us within 7 days of purchase, providing details about the issue.
Product Not as Described: If the product does not match the description provided on the website, we will investigate and, if necessary, issue a refund.

To request a refund under these conditions, please contact our support team at contact@grodals.com with your order details and an explanation of the issue. We reserve the right to deny refund requests if the product is determined to have been used or downloaded successfully.

2. Cancellation Policy

Order Cancellation: As our products are delivered digitally, once an order has been processed and the product is made available for download, cancellations are not possible.

In rare cases where the product has not yet been delivered or accessed, you may contact us at contact@grodals.com to request a cancellation. However, we cannot guarantee that the cancellation will be processed if the product has already been delivered.

3. Eligibility for Refunds

To be eligible for a refund or exchange, you must:

Provide proof of purchase (e.g., receipt or order confirmation).
Contact us within 7 days of your purchase.
Clearly explain the problem or defect with the product.

Refunds, if approved, will be processed using the original payment method. Please allow 7-10 business days for the funds to appear in your account.

4. Exceptions

Refunds will not be granted for the following reasons:

Change of Mind: We do not offer refunds if you change your mind about a purchase.
User Error: If the product was purchased by mistake or in the wrong format, we are not liable for this error.
Incompatibility: Before purchasing, it is the buyer’s responsibility to ensure that the product is compatible with their software or system.

5. Support

If you encounter any issues with our products, we encourage you to contact our support team at contact@grodals.com. We are dedicated to resolving any issues you may face and ensuring you are satisfied with your purchase.

6. Contact Us

For any questions or concerns regarding refunds, exchanges, or cancellations, please contact us:

Email: contact@grodals.com
Website: https://grodals.com